Gear for good dogs
Comfort, mobility and at-home grooming essentials for Australian dogs — from bouncy pups to distinguished seniors. Fast & Free shipping, Australia-wide!
Frequently Asked Questions
Which products are best for a senior dog?
Our Senior & Mobility range is chosen for ageing joints — the CloudRest orthopaedic bed, EasyRise ramp, StepUp stairs and LumaHound red light wrap are where most owners of older dogs start.
Will these products suit an anxious dog?
Many are designed exactly for that. The WhisperTrim clippers run whisper-quiet, the CalmLick bowl uses licking to naturally settle nervous dogs, and the EasyFile board turns nail care into a treat-driven game instead of a struggle.
Where are you located?
Mate & Hound is proudly Australasian — our products ship from Australian-based suppliers, and our support team operates across Australia and New Zealand
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3–10 business days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@mateandhound.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Mate & Hound exists for the dogs who give us their best years. We choose comfort, mobility and grooming gear that helps Australian dogs move easier, stress less and stay part of every family adventure — because good dogs deserve good gear.
Fast, Free & Secure Shipping Australia Wide
Every Mate & Hound order ships free Australia-wide — no minimum spend, no codes. Tracked delivery from Australian-based suppliers, typically at your door within 3–10 business days.
